Your privacy matters
This page explains what we collect, why, and how we use it.
Who we are
This page is maintained by Heimishe Helpers to answer common questions about how we handle your information when you use heimishehelpers.app. If anything here is unclear, reach out on WhatsApp and a real person will get back to you.
What we collect
- Contact details you share with us — name, phone number, neighborhood, and the service you need.
- Job details — descriptions, photos, or notes you send about the work.
- Provider information for helpers who apply to join our network — trade, service area, references.
- Basic technical data — standard browser/device info and pages visited, used to keep the site working.
How we use it
- To match you with a verified heimishe helper in your neighborhood.
- To contact you about your request — usually by WhatsApp or phone.
- To vet and onboard new providers who apply to join the network.
- To improve our service and respond to questions or issues.
Who we share it with
We share the minimum information needed with the specific provider matched to your job — typically your name, phone number, neighborhood, and job description. We don't sell your information to third parties. We may use trusted service providers (like hosting and messaging platforms) that process data on our behalf.
How long we keep it
We keep your information for as long as needed to serve you and keep records of jobs completed through our network. You can ask us to delete your information at any time by contacting us.
Your choices
You can request access to, correction of, or deletion of your personal information at any time. Just message us on WhatsApp or reach out through the contact options on the site.
Cookies
We use a small number of essential cookies and standard browser storage to keep the site working. We don't run advertising trackers.
Changes to this policy
We may update this page occasionally. When we do, we'll update the date at the top. Continued use of the site means you accept the updated policy.
Contact
Questions about privacy? Reach out via the WhatsApp chat button on the site and we'll get back to you.